These General Conditions of Use ("Conditions") govern your access to and terms of use of the Services. Please read the document carefully. In order to resolve disputes, they require binding arbitration rather than jury trials or class actions. The terms "you" and "users", as used in the Conditions, means any person or entity who accesses or uses the Services, and any person or entity that creates an account and accepts these Conditions, including any Holders, Authorized Users and Legal Parents or Guardians of Authorized Users, as applicable. The Conditions grant you specific rights. In addition, other rights may also be conferred according to your jurisdiction. The exemptions, exclusions and limitations of liability provided by the Conditions do not apply when prohibited by applicable law. Some jurisdictions do not allow the exclusion of implied warranties, the exclusion or limitation of incidental or consequential damages, or other rights; therefore, the corresponding provisions of the Conditions may not apply.
The present Conditions are of contractually binding. By acknowledging that you have read the contract or by accessing and using the Services, you agree to the Conditions on your behalf or on behalf of the entity you represent in connection with the use of the Services. You declare and warrant that you have the right, legal authority, and ability to accept these terms on your behalf or on behalf of the entity you represent. You certify that you have reached the legal age required in your jurisdiction or place of residence to access and use the services, and to be bound by this contract. If you do not agree to any of the terms contained in these terms, you must deactivate your account and stop accessing or using the services.
You agree that the software for services and for the products connected to the services are updated automatically. If you do not agree, you must deactivate your account and stop accessing or using the services.
What type of information do we collect?
Depending on the services you use, we collect different types of information about you or from you.
We collect data and other types of information recorded by our products when our systems and services are in use, starting from the moment when an account is created in the name of a legal or natural person (by you or others). We also collect information about how our services are used.
We collect information from IMEON ENERGY products, as well as any material that is electrically or digitally connected to IMEON ENERGY products. Here are some examples of information that we could collect: data such as the ID of IMEON ENERGY products, consumption, production, usage patterns, ID of connected objects, data collected by connected objects.
We collect information about the users and groups you are in contact with: distributors, installers, end-users of our products, and how you interact with them. We also collect the contact information you enter or import.
We collect information about the computers, phones, and other devices on which you install or use our services, depending on the permissions you have granted. We can gather the information we collect from your devices to optimize our services to make them consistent across all your devices. Here are some examples of device information that we could collect: data such as type of operating system, device settings, signal strength, device location data, duration of the connection, type of browser you are using, language, and the time zone in which you are located.
We receive information about the behavior and use of our services on your system, from both within and outside of IMEON ENERGY, coming from our third-party partners, such as information from partners with whom we have collaborated to provide a service.
How do we use the information we collect?
We aspire to create an attractive and personalized user experience. We take advantage of all the information at our disposal to provide our services and maintain their quality.
We are able to offer you our services, customize our content and make suggestions based on the information we obtained in order to determine how you use and interact with our services, users and activities you are connected with or interested in, within as well as outside of our services.
We also use the information at our disposal to offer you various shortcuts and suggestions.
When we have location information, we use it to tailor our services for you and other users, for example, by helping you optimize your consumption based on atmospheric conditions.
We undertake investigations and studies, test functionalities in the development phase and analyze the available information in order to evaluate and improve our products and services, to develop new products and new features, and to drive verification and troubleshooting activities.
We use your information to send you commercial messages, to inform you about our services, general terms, conditions and guidelines. We also use your information to respond to you when you contact us.
We use the information at our disposal to perform verification of accounts and activity of users, as well as to ensure the best security within and outside of our services. We strive to protect your account be means of our engineering teams, automated systems and sophisticated technologies, such as encryption.
We use cookies and other similar technologies to provide our services and every other purpose described in this section of our policy.
Website Usage Data: Like many sites, our third-party partners and ourselves analyze log files and other data from cookies, web beacons, and other tracking technologies to collect information about your behavior on our Site, including, for example, browser types, domains, pages visited, IP address, ingress and egress pages, your interactions with the Web pages of our Site and links to other sites, traffic and usage patterns of the service, etc. We use session cookies to keep you logged in when you use the features of our Site. These are erased when you close your browser. We also use persistent cookies, which are stored in your browser and allow us to recognize you when you return to the Site. These persistent cookies allow us to remember your information, so you do not have to re-enter them, to better understand how you use our website and our products and services, to diagnose and resolve technical issues, and to improve our sites, products and services in all other respects. Some of our emails may contain a "redirect URL" pointing to the content on the Site. We analyze this redirect data to measure the effectiveness of our communication with customers. We also rely on third-party analytics tools (including, but not limited to, Google Analytics) to analyze and improve our services. Most web browsers automatically accept cookies, but you can change the settings so that your browser no longer accepts cookies or asks for confirmation before allowing cookies to be used on sites you visit. If you block cookies, parts of our Site may not work properly for you. Depending on the type of device or browser you are using, you may not be able to remove or disable all tracking mechanisms.
Your choice of the "Do not track" option that may be provided by your browser may not affect our collection of cookie information for analytical and internal purposes. The only way to completely refuse the collection of any information by means of cookies or other tracking technologies is to actively manage the settings of your browser or mobile device to erase and deactivate cookies and other tracking / logging tools. (To learn more about cookies, deleting gif / web beacons and other related technologies, you can visit allaboutcookies.org).
How are these information shared?
Users rely on our Services to communicate with other users. We can make this possible by sharing the information as follows:
When you use our Services, you have the opportunity to choose the audience allowed to see what you share.
In some cases, users with whom you engage and share have the ability to download or share your content with other users, both inside and outside our Services.
Some users use our Services to share content about you with other users of their choice.
We share information about you with any companies belonging to IMEON ENERGY.
If the ownership rights or control of some or all of our Services or their components change, we may disclose your information to the new owner.
We collaborate with service providers who help us deliver and improve our Services. Here are the types of service providers with whom we can share information about you:
- Measurement and analysis service providers: we do not share personally identifiable information (personally identifiable information is information such as: your name or email address, which may be used to contact you or identify you) with our service providers, unless we obtain your permission.
-Suppliers and other partners: we share information with suppliers and other partners who collaborate with us around the world, for example by providing technical infrastructure services, analyzing the use of our Services, evaluating the effectiveness of our services, providing a customer support service, facilitating various payment processes or by conducting various surveys and studies.
How can I manage or delete information about me?
We keep the data as long as it’s necessary to provide our products and services. The information associated with your account will be stored until it is deleted unless we no longer need your data to provide our products and services.
You can delete your account at any time. When you delete your account, we delete the content. Keep in mind that information about you that has been shared is not part of your account and will not be erased when you delete your account.
How do we respond to legal requests and to avoid any risk of damage?
We may access, hold and share your personal information in response to a legal request (search warrant, court order or otherwise) if we believe in good faith that the law requires us to do so.
This may include responding to legal requests from the court, when we have every reason to believe that the response is required by the law of that jurisdiction, applies to those who use the service and who are under the jurisdiction of the court and is in accordance with internationally recognized standards. We may also access, retain and disclose your information when we believe it is necessary to detect and prevent fraud or other unlawful activity, to protect your interests, ours or those of others, within the boundaries of investigation, or to avoid the risk of death or imminent bodily harm. For example, we may share information about the reliability of your account with our third-party partners to avoid any form of fraud and abuse within and outside our Services. The information about you that we receive may be used, processed and stored for a certain period of time when it is the subject of a legal request or a legal obligation, a government investigation or any investigation concerning any violations of our terms of use or our regulations, or to prevent further damage. In addition, we may retain deactivated account information for a minimum of one year due to a violation of our Terms of Service to prevent repeated abuse or other offenses.
How will we notify you of changes to this policy?
We will notify you of any substantial changes to this policy when you log in following the update of these terms and give you the opportunity to consult the new policy before continuing to use our Services.
What are the limits of warranty and liability?
The services and the content are made available free of charge and therefore without any guarantee concerning their availability and their accuracy.
The User knows and assumes in full knowledge of the characteristics of the Internet and its use, in particular the limitations related to technical performance, response times and risks related to the security of data transmission. In particular, the user knows and assumes in full knowledge the possible existence of a data latency between two separate services.
Therefore, IMEON ENERGY does not warrant that the services and content will be free from defects, errors, or bugs, or that they will function without failure or interruption. In this respect, IMEON ENERGY may freely determine any period of unavailability of services and content for technical reasons, to improve the services offered or to optimize their use or for other reasons IMEON ENERGY considers necessary.
As such IMEON ENERGY cannot assume the connection costs, and in general, all the communication costs induced by the access and the use of the Sites and the Content.
How to address your questions to IMEON ENERGY?
If you have any questions about this policy, you can contact by email at contact (at) imeon-energy.com or by mail at:
IMEON ENERGY
10 rue Amiral Romain Desfossés
29200 Brest
France
